返金ポリシー

Amarar Return & Refund Policy

Store Name: Amarar

Contact Email: support@amarar.shop

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped out.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact customer service to confirm the correct return address.

Notes

  • Custom-order or personalised items do not qualify for the 14-day refund right.
  • If the return is caused by the customer (change of mind, wrong choice, etc.), the customer is responsible for return shipping fees. The exact fee is based on the shipping carrier you choose.
  • If the return is due to our error (damaged goods, wrong items, defective products), the customer is not required to bear return shipping fees.
  • No restocking fee will be charged to customers for any product return.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next contact your bank; there is often processing time before refunds are posted.
If you’ve completed all of the above and still have not received your refund, please contact us at support@amarar.shop.

Return Address

Please contact our customer service at support@amarar.shop to obtain the official return address.